Responsible Gaming

Fortunica Casino is committed to promoting safer gambling. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or manage difficult emotions. This page provides practical information about setting limits, recognising warning signs and finding support if gambling is becoming difficult to control.

Fortunica Casino operates under licence number ALSI-202501022-F11 issued by the Anjouan Gaming Authority in the Comoros, with player data protected through SSL encryption and GDPR compliance measures.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other uncertain outcomes, and past results do not predict future results. A win does not mean that another win is due, while a loss does not make a win more likely. Treat every wager as entertainment spending and only use money that you can afford to lose.

Before you play at Fortunica Casino, consider setting a personal budget for gambling. Your budget should come from money left after essential costs such as housing, food, bills, transport, education and other financial commitments have been paid. Do not use borrowed money, credit intended for essential expenses or money set aside for someone else.

Decide how much time and money you can spend before you start.
Keep gambling separate from everyday household finances.
Take regular breaks and avoid playing for longer than planned.
Do not chase losses by increasing your stakes or continuing to play.
Avoid gambling when you are angry, distressed, tired or under the influence of alcohol or other substances.
Remember that gambling is not a reliable way to earn income or repay debt.

Responsible gambling also means following all applicable requirements. You must meet the minimum legal age and any other eligibility requirements that apply where you are located. Do not allow another person to use your account, and do not gamble on behalf of someone else. Account holders are responsible for keeping their login information secure and for notifying the operator if they believe their account has been accessed without permission.

Tools to help you stay in control

Safer gambling tools can help you keep gambling within the limits you have chosen. Depending on the features available on the platform, these tools may allow you to set or review deposit limits, spend limits, loss limits, session reminders, time limits or reality checks. A limit should be selected carefully and should reflect your wider financial circumstances.

Set limits before you play

Set a daily, weekly or monthly amount that you are comfortable spending. Consider setting a time limit as well. Once a limit is reached, do not attempt to work around it by opening another account, using another payment method or asking another person to place bets for you. If you are unsure which limit is appropriate, choose a lower amount or take a break from gambling.

Take a break or self-exclude

If you feel that you are losing control, consider taking a temporary break or requesting account closure or self-exclusion, where available. Self-exclusion is a voluntary step that prevents or restricts access for a selected period or until further notice, subject to the applicable process. During a break or exclusion period, do not try to access gambling services through another account or website.

Review your activity

Review your account activity, deposits and withdrawals regularly. Looking at the amount of time and money spent can help you understand your habits. If the figures are higher than expected, stop playing and consider reducing your limits or seeking support. Financial statements and personal budgeting tools may also help you monitor gambling expenditure.

If you would like assistance with safer gambling settings or account restrictions, use the available account support or help options on the website. Requests may be subject to verification and applicable terms. Support teams cannot guarantee gambling outcomes, recover losses or provide financial advice, but they can explain the responsible gambling options available through the service.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It may develop gradually, and people do not need to lose large amounts of money before gambling becomes a problem. Paying attention to changes in your behaviour can help you act early.

Spending more time or money gambling than you intended.
Trying to win back money after a loss, often called chasing losses.
Increasing bet sizes or gambling more often to feel the same excitement.
Hiding gambling activity, deposits, losses or account information from others.
Borrowing money, selling possessions or missing bills to continue gambling.
Feeling restless, irritable or anxious when trying to reduce or stop.
Thinking about gambling during work, study, family time or other activities.
Neglecting responsibilities, relationships, sleep, health or personal care.
Using gambling to escape stress, loneliness, sadness, anger or other concerns.
Attempting to stop or cut down but being unable to do so.

One or more of these signs may indicate that it is time to stop and seek help. You do not need to wait for a crisis. Speak openly with someone you trust, such as a family member, friend, doctor, counsellor or financial counsellor. An independent gambling support service can help you understand your options and develop a plan that suits your circumstances.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent assistance through appropriate local emergency or health services. If you are experiencing thoughts of self-harm or suicide, contact emergency services or a crisis support service in your area immediately.

Support for players and families

Support is available for people who gamble, as well as family members, friends and other people affected by gambling. In Australia, you can seek confidential information and counselling from an appropriately qualified gambling support provider in your state or territory. Your general practitioner or another health professional can also help with gambling concerns and related stress, anxiety, depression or financial pressure.

Financial counselling may help you understand debts, create a budget and communicate with organisations about financial difficulties. Legal or community services may also be able to explain your rights and available options. Choose an independent service that is appropriate for your location and needs. Fortunica Casino does not replace professional medical, psychological, financial or legal advice.

If you are supporting someone else

Approach the conversation calmly and choose a private time. Focus on what you have noticed and how the behaviour affects the person and those around them, rather than blaming or shaming them. Encourage them to use account restrictions and seek independent support. Protect shared finances where appropriate, and do not provide money to cover gambling losses if doing so may allow harmful gambling to continue.

Choose a calm time to talk and allow the person to explain their situation.
Describe specific concerns, such as missed bills, secrecy or changes in mood.
Encourage a break, account restriction or self-exclusion where available.
Suggest speaking with a qualified gambling counsellor or health professional.
Set clear boundaries around shared money and household responsibilities.
Seek support for yourself if the situation is affecting your wellbeing.

Fortunica Casino may apply account restrictions or take other steps where required by applicable rules, its policies or safer gambling procedures. Players should read the relevant terms and use the available account controls. Responsible gambling is a shared responsibility, but the decision to stop or seek help should always be respected.