Privacy Policy | Fortunica Casino

Information we may collect

To provide online casino services, we may collect information that identifies you or can reasonably be linked to you. The information collected depends on how you use the website, the services you request and any legal or security checks that apply. You may provide some information directly, while other information may be collected automatically when you use the website.

Account and identification details

Your name, date of birth, residential details and country of residence.
Your username, account preferences and details used to access or manage your account.
Contact information, such as an email address or other details you provide when communicating with us.
Information needed to confirm that you meet applicable age and eligibility requirements.

Verification and security information

We may request identity or address verification documents and related information when required for account security, responsible operation of the service, fraud prevention or legal compliance. Documents may contain information such as an identification number, photograph, signature or proof of address. We may also collect information about account activity, unusual behaviour, attempts to access an account and other indicators used for security and anti-fraud checks.

Payment and transaction information

When you deposit, withdraw or otherwise use a payment service, we may handle payment method details, transaction amounts, dates, status information and related account records. Payment providers may process card, bank or other payment details under their own privacy terms. We aim to handle payment information only as needed to process transactions, investigate issues, prevent misuse and meet record-keeping requirements.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, referring website and approximate usage times. We may also collect information about how you interact with website features. This information helps us maintain website performance, improve usability, protect accounts and understand general website activity.

How we use personal information

We use personal information for clear and relevant purposes connected with operating the website and providing casino services. Depending on the circumstances, these purposes may include the following:

Creating, administering and securing your player account.
Processing deposits, withdrawals and other transactions.
Confirming your identity, age, eligibility and account information.
Carrying out verification, risk assessment, anti-fraud and anti-money-laundering checks where applicable.
Providing customer support, responding to questions and resolving complaints or technical issues.
Communicating with you about your account, service notices, security matters and changes to website terms or policies.
Sending marketing communications where permitted and where you have provided or otherwise have a valid basis for consent or permission.
Monitoring and improving website functionality, reliability, accessibility and user experience.
Detecting, preventing and investigating fraud, abuse, unlawful activity and attempts to compromise the website or another person’s account.
Meeting legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to the service.
Enforcing applicable terms, protecting our rights and protecting players, service providers and the wider website environment.

We do not use personal information for purposes that are unrelated to the reason it was collected unless a further use is permitted or required by applicable privacy requirements. Where appropriate, we may use aggregated or de-identified information for reporting, analysis, security and service improvement. This information is designed not to identify an individual player.

Marketing choices

If you receive promotional communications, you can generally opt out by using the unsubscribe or preference instructions in the message, or by contacting us. Opting out of marketing does not stop essential service messages, such as account, transaction, security or policy communications.

Sharing, security and retention

We may share personal information where it is reasonably necessary to provide the service, protect players and the website, or meet applicable obligations. For example, information may be shared with payment providers, identity and verification services, technology and hosting providers, customer support platforms, professional advisers, fraud prevention services and other service providers that assist with website operations. These providers should receive only information relevant to the services they perform and may be subject to their own privacy obligations.

Information may also be disclosed where required or authorised by law, in response to a valid legal request, to investigate suspected fraud or unlawful activity, or to protect the safety, rights or property of players and other parties. If the website or its operations are reorganised, personal information may be transferred as part of that change, subject to applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption or similar safeguards. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you believe your account or information may have been compromised.

How long information is kept

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute handling, security, business records and legal compliance. Some account, identity, transaction and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, destroy it or anonymise it, subject to technical, legal and operational considerations.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, measure website performance and understand how pages are used. Some cookies are necessary for core website functions, while others may help with analytics, personalisation or marketing. Cookie availability and use may vary depending on your browser, device and settings.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work correctly or your preferences may not be retained. Browser controls may not affect all technologies, so you should review the available settings and information provided by your browser or device.

Your data rights

Subject to applicable law and any relevant exceptions, you may have the right to request access to personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer required, and withdraw consent to marketing communications. You may also ask questions about how your information is handled or raise a privacy concern.

To exercise your data rights, contact support@fortunica-casino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before completing a request. This helps protect personal information from unauthorised access. We will consider and respond to requests within the time required by applicable privacy requirements. If information must be retained for legal, security or legitimate operational reasons, we may explain why a deletion or restriction request cannot be completed in full.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, business practices or applicable privacy requirements. The updated version will be made available on the website with a revised effective date where appropriate. We encourage you to review this page periodically. Continued use of the website after an update may be subject to the revised policy.

If you have a privacy question, want to exercise a data right or believe your personal information has been handled incorrectly, please contact support@fortunica-casino.best. This Privacy Policy should be read together with the website’s other applicable terms and notices.