Fortunica Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Fortunica Casino, including creating an account, playing games, making transactions and using related services. Please read them carefully before using the website. By accessing Fortunica Casino or opening an account, you acknowledge that you have read, understood and agree to follow these terms, together with any additional rules displayed for particular games, promotions or services.

Fortunica Casino operates under licence number ALSI-202501022-F11 issued by the Anjouan Gaming Authority in the Comoros, with player data protected through SSL encryption and GDPR compliance measures.

1. General terms and eligibility

These Terms & Conditions apply to the Fortunica Casino website, account services, games, promotions and other features made available through the website. They should be read together with the Privacy Policy, Responsible Gambling information and any specific terms presented for an individual game, offer or campaign. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant service or promotion.

You must be legally permitted to participate in online gambling in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your Australian state or territory. Fortunica Casino may ask you to confirm your age, identity, location or other eligibility information before allowing access to an account or particular services. You must not attempt to use the website if you are underage, located in a prohibited area or otherwise not legally eligible.

You are responsible for checking that online gambling is lawful for you. Access to the website does not mean that gambling is legal in every location. Fortunica Casino may restrict, suspend or refuse access where required by law, regulation, technical limitations or internal controls.

Account registration

You may be required to create a personal account to use certain features. Information supplied during registration must be accurate, current and complete. You must update your details if they change and must not register an account in another person’s name, create an account for someone else or knowingly provide misleading information.

Unless specifically permitted under applicable rules, each player should use only one personal account. Accounts are intended for individual use and must not be sold, transferred, shared or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell Fortunica Casino promptly if you believe that your account has been accessed without permission.

Verification and account controls

Fortunica Casino may carry out identity, age, location, payment method and security checks. You may be asked to provide documents or information for these checks. Information should be supplied within any applicable timeframe and must be genuine and readable. If verification cannot be completed, or if information is inconsistent or unavailable, access to some or all account services may be limited while the matter is reviewed.

2. Games, transactions and promotions

Games are provided for entertainment and are subject to the rules shown on the website. Before playing, you should review the instructions, stake information, available options and any relevant game conditions. Results are determined by the applicable game systems and rules. You must not attempt to interfere with a game, manipulate an outcome or use a technical weakness to obtain an unfair advantage.

You are responsible for selecting stakes and making decisions within your available balance. A wager or other transaction may be treated as accepted when recorded by the applicable system. If there is a technical error, communication failure, display error or other system problem, Fortunica Casino may review the affected activity and take reasonable corrective action, including cancelling an affected transaction where appropriate.

Deposits and withdrawals

Payment methods, minimum or maximum transaction amounts and other processing conditions may vary. Only payment methods that are available through the website should be used. You must use a payment method that belongs to you or that you are authorised to use. Fortunica Casino may reject, delay, reverse or review a transaction where required for security, verification, fraud prevention, legal compliance or responsible gambling purposes.

Before a withdrawal can be completed, additional identity or payment checks may apply. A withdrawal may be returned or processed through an approved method in accordance with the applicable payment and account procedures. You are responsible for providing correct payment information and for any charges, taxes or obligations that apply to you under Australian law or the law of your state or territory.

Promotions and bonuses

Promotions, bonuses, rewards and promotional games are subject to their own terms. Those terms may include eligibility requirements, expiry conditions, participation limits, wagering or playthrough requirements and restrictions on payment methods or games. You should read the full promotional terms before opting in or using an offer.

Unless the relevant offer expressly states otherwise, promotions are intended for one eligible player and one account. Fortunica Casino may withdraw, amend or refuse a promotion where there is a reasonable basis to believe that the offer has been misused, obtained through inaccurate information, used in breach of its terms or affected by an error. Any correction will be handled in a fair and reasonable manner.

3. Fair use, prohibited conduct and responsible gambling

You must use Fortunica Casino lawfully, honestly and responsibly. You must not use the website to commit or support fraud, money laundering, theft, cyber abuse or any other unlawful activity. You must not knowingly introduce malicious software, interfere with website security, test or exploit vulnerabilities without permission, or use automated tools to access, scrape or operate the service.

Use another person’s account, identity or payment method without proper authorisation.
Create multiple accounts to bypass account controls or gain an unfair promotional advantage.
Attempt to manipulate game results, transactions, records or technical systems.
Use the website in a way that could damage its operation, availability or security.
Provide false, incomplete or misleading information during registration or verification.
Assist another person who is underage, excluded or otherwise not eligible to gamble.
Engage in threatening, abusive, discriminatory or unlawful behaviour towards staff, players or service providers.

Fortunica Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial difficulties or recover losses. Only gamble with money you can afford to lose, set personal limits and take breaks. Do not gamble while distressed, impaired or under pressure from others.

Available responsible gambling tools may include deposit controls, spending or session limits, reality checks, cooling-off options and account closure or self-exclusion. The options available and the process for using them may be described on the website. A request for account closure or self-exclusion should be made through the available support process, and you should not create another account while an exclusion applies.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek assistance from an appropriate gambling support service or qualified professional in Australia. If you are concerned about someone else’s gambling, encourage them to seek support. Fortunica Casino may also apply restrictions or intervene where activity raises responsible gambling concerns.

4. Suspension, liability and changes

Fortunica Casino may suspend, restrict, close or review an account where this is necessary for security, verification, responsible gambling, legal compliance, suspected misuse, breach of these terms or protection of the website and its users. Where appropriate, you may be asked to provide information before an account decision is finalised. Any remaining balance will be dealt with in accordance with applicable law and relevant account procedures, subject to lawful deductions, disputed transactions or unresolved compliance matters.

The website and its features may occasionally be unavailable because of maintenance, outages, upgrades, telecommunications problems or circumstances outside reasonable control. Fortunica Casino will take reasonable steps to maintain the service, but continuous availability cannot be guaranteed. You should keep your own records of important account and transaction information.

Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under applicable Australian consumer law. To the extent permitted by law, Fortunica Casino is not responsible for loss caused by your breach of these terms, misuse of the website, inaccurate information supplied by you, unauthorised access resulting from failure to protect your login details, or events outside reasonable control.

Changes to these terms

These Terms & Conditions may be updated when services, laws, regulatory expectations or operating processes change. The current version will be made available on the website, together with an updated date where appropriate. You should review the terms regularly. Continuing to use Fortunica Casino after an update is displayed may indicate acceptance of the revised terms. If you do not agree with a change, you should stop using the affected services and follow the available account closure process.

Questions and complaints

If you have a question, transaction concern or complaint, use the support or contact options made available on the Fortunica Casino website. Provide enough information for the matter to be identified, while avoiding the unnecessary submission of sensitive information. Complaints will be reviewed under the applicable support and dispute-handling process. These terms are intended to provide clear general information and do not replace independent legal advice.